Thinking of setting up an eCommerce business? With software such as WordPress, it’s possible to build an eCommerce site and get it online in no time. However, while getting your website up and running is fairly easy, turning it into a long-term, successful business is much more challenging. In this post, we’ll show you six important tips to help you grow your fledgling store into a thriving eCommerce business.
1. Choose products you know will sell
This sounds like obvious advice, but its aim is to draw a distinction between what you think will sell and what you know does sell. If you want to create a successful business, you should focus on products that have a proven track record and sell them whilst they remain popular.
One way to identify trending products is to see how well they perform on social media. If they are getting lots of likes on Facebook or mentions on Twitter, then it is a clear signal that people are interested in them. Also, check out the reviews on the sites of other retailers. If there are lots of recent, positive reviews, this is another indicator that a product is very popular at the moment. Finally, search for the products on Google Trends, this will show you how many people have searched for them over time and give a forecast for the near future. Do remember that some products have much longer lifecycles than others. Some may be hot property for years, others may last just a few months. You don’t want to invest in a stock just as it goes out of fashion.
At the end of the day, finding the right products is down to researching the market. Understand what sells and you have much more chance of becoming successful.
2. Use established eCommerce techniques and tweak them to your own needs
There’s an established formula for online selling that has been honed and updated by many successful businesses over the years. Companies use it because it has been proven to work. Rather than dive in blindfolded, take the time to discover that formula and find out how you can shape it for your own business. You’ll need to look at a wide range of different variables, such as the products you sell and where you source them, how you advertise, the way you optimise your landing page, and how you can increase your customer lifetime value.
Through experimentation and analyses, you’ll eventually find which techniques bring you the best rewards.
3. Create a site that inspires trust
With so many dodgy websites around, you need to build a store that your visitors will find trustworthy â€“ this is especially true for fledgling brands that people are discovering for the first time. One thing youâ€™ll definitely need is an SSL certificate which will guarantee that customers payment details are encrypted and earn you the prized â€˜green padlockâ€™ secure icon on the Google address bar.
In addition, offering money-back guarantees, free delivery and live chat are other ways to inspire confidence.
A websites design is also important. You want a theme that matches both your brand and the products you are selling. Customers have expectations of what reputable sites look like, so It is worthwhile checking out what your successful competitors do before designing your own site.
4. Test your ad to find the best ROI
The best way to make sure that your ads have the biggest impact is to test them. Not only should you test different ads, but you should also test them on different audiences. This will give you a much clearer understanding of where to invest your money and your time in order to get the biggest return.
If one ad becomes especially successful, then you can replicate it and scale it to make even more sales. However, remember to do so in increments so that you use your budget wisely.
Three good tips for internet ads include using creative language that can inspire others to share on social media; employing scarcity techniques, such as â€˜whilst stocks lastâ€™; and offering quantity incentives, â€˜buy one, get a second half priceâ€™ etc.
By far the best way to advertise and one that has the biggest ROI is using email marketing. However, to do this successfully, you need to get as many people as possible to subscribe to your emails or your newsletter.
5. Ensure you have great customer support
To increase sales, improve customer satisfaction and earn great online reviews, it is absolutely vital to offer top-rated customer service. And for online stores where customers can shop at any hour of the day, ideally, this needs to be offered 24/7.
One of the best ways you can do this is through live chat. This can help customers with product buying decisions and assist with issues that arise once the product has left the warehouse. Itâ€™s good for the brandâ€™s reputation and inspires return custom, meaning increased customer lifetime value.
6. Reinforce your site with great hosting
Never underestimate the importance of good web hosting when it comes to having a successful eCommerce business. Good hosting can ensure your website is always available, that it loads quickly for your customers and that their data is secure. It protects you from hacking and malware, provides backups for quick disaster recovery, and offers you the computing capacity to cope with spikes in traffic during busy periods.
Your business relies on the effectiveness of your hosting. Without great hosting, you cannot guarantee that your site will perform the way you need it to.
eCommerce sites are not automatic money-making machines. Building them is fairly simple to do, turning them into a successful business takes a lot of research and hard work. Hopefully, the six tips in this post will give you a better understanding of how to make a success out of your own site.