The need for Technology Plan for Renovating an Airport

Renovating Airport

Experts predict air travel will grow steadily over the next two decades. The Federal Aviation Administration (FAA) reports that the number of passengers boarding planes is expected to increase from 880.5 million in 2018 to 1.3 billion by 2039. Airports are responding with massive construction programs and new processing technologies to help them handle more gates and passengers and deliver enhanced security.

Airport managers understand that deploying new technologies can be a critical component of managing expected growth. Yet too often they find it simpler and more expedient to expand their current systems rather than start construction projects with the more modern solutions. I have personally seen how this short-sighted approach ultimately costs more and adds delays to projects, as newer systems are eventually retrofitted anyway. A more intelligent strategy would be to begin projects by thinking of technology and construction from a business perspective.

How technology helps travelers

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Numerous existing and conceptual technologies can make airports the efficient, high-tech facilities that today’s travelers expect. The most obvious ones include WiFi and emerging 5G technology. More sophisticated technologies include smart sensors that can determine the mood of the crowd, monitor how full trash cans are, and automate how planes park at the terminal — without human intervention.  In addition, modern communications technology can tie into retail service companies so travelers can order coffee or food that’s ready for them at the gate when they arrive at a destination.

It’s all possible, and can bring tremendous benefits to airports and travelers, but it needs to be properly planned for. Airports can expect the best business outcomes when technologists are part of the design and orchestration process. Here’s how incorporating their input from the beginning of a project can enhance five key business initiatives:

1. Situational awareness

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Both management and the public expect airport security to know what’s going on around the perimeter of the airport. By bringing IT into the conversation at the beginning of a project, cameras and sensors can be strategically placed around airport property to give the security team a 360° view of vehicle break-ins or other criminal incidents. In addition, video footage coupled with predictive analytics can help determine crime patterns that emerge over several months and years. Technologists’ input will ensure that there’s a good balance between ongoing support costs, the desired capability of the application and cybersecurity.

2. Improved risk management

Airport renovation

Similarly, involving IT early in the construction process can help airports deploy sensors and cameras in optimal locations. Salt Lake City International Airport, for example, installed seismic sensors to monitor potential earthquake activity in the region. More commonly, facial recognition sensors, installed properly, can read the mood of people passing through terminals and alert security to potentially suspicious activity. Technologists and legal staff can ensure that airports don’t inadvertently take on more risks when implementing new capabilities.

3. Reduced costs

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It’s always more cost-effective to allow for the technology upfront, as opposed to doing a retrofit. After all, airport construction project managers don’t want to reopen ceilings or redo wiring once a building or parking lot is done. Sometimes a new construction project provides an opportunity to “forklift” out existing technology and replace it with far more capable and easier-to-maintain equipment, which lowers total cost of ownership over time. However, the actual technology equipment should be bought later in the construction cycle — just before the implementation — to ensure it doesn’t get out of date before it’s even turned on.

4. Improved public reputation

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Today’s travelers expect access to lightning-fast WiFi, self-service check-in kiosks and other digitally enabled features. Any airport renovation project that fails to deliver modern technology will likely result in negative feedback scores for the airport and a public outcry on social media. There’s no reason for that, especially when most IT teams are more than willing to work with airport management to deploy modern technologies that will improve safety and deliver a better experience for travelers. Additionally, IT staff can help guide the use of new 3D technology to simulate future environments so that all stakeholders know that the airport staff understands their concerns and intends to feature the latest technology.

5. Enhanced customer satisfaction

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The best IT staff are customer-focused today, so building in the technology to help airports improve services is second nature. Airport managers can work with the airport IT staff and the carriers to install the right WiFi technology and 5G towers to facilitate all kinds of new services, such as deploying applications that can text travelers the location of the closest restroom when they get off the plane or let them know if the restroom is closed for construction. Also, airport managers should make sure IT and marketing staff can fully leverage social media to properly track and respond to concerns.

Making technology upgrades part of airport construction projects brings business value and isn’t a hard concept to grasp, but it’s essential if an airport hopes to maximize its investment. Give technologists a seat at the table – and airports can meet the traveling public’s technology expectations while in turn avoiding expensive retrofits.

The Rail Industry’s Transformation aided by Electric Trains

Electric Trains

Rail carriers are finding that the combination of electric trains coupled with computer-based transportation management systems can help them run more trains, handle increased ridership and reduce their annual power bill – sometimes to the tune of 6 percent annually.

According to Patrick Mazza, coauthor of the book Solutionary Rail (2016), electricity serves nearly 25 percent of railroad track miles and supplies more than one-third of the energy that powers trains around the world. While the United States has fallen way behind in this area, other regions, such as EU countries and India, are developing the electrification of their railways. After all, there’s a growing consensus in the rail industry that long-term, electric trains make sense in terms of reducing costs and addressing sustainability.

In his book, Mazza outlines the following benefits of moving from diesel-powered to electric trains:

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  • Lower power costs. While prices of diesel fuel are low right now, many industry analysts estimate that long-term prices will increase. On the other hand, electricity prices are falling with the fast-growing use of renewable energy sources such as wind and solar. Even at current prices, an industry report by Amtrak estimates that it is 50 percent less expensive to power a train by electricity than by diesel.

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  • Lower engine costs. Electric locomotive engines cost about 20 percent less than diesel locomotive engines on the global market, and maintenance costs are up to 35 percent less than for diesel engines.

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  • Reduced pollution. Phasing out diesel-powered locomotives would reduce air pollution, including soot, volatile organic compounds, nitrogen oxides, and sulfur oxides, all of which negatively affect public health and the overall And switching from diesel to electricity would also help address the need to replace petroleum-based liquid transportation fuels with cleaner alternatives as we seek to lower greenhouse gas emissions.

On the technology front, rail carriers can now collect data and run analytics to determine how trains perform under different driving styles, in order to improve overall performance and energy efficiency. For example, carriers can analyze how four drivers manage 100 journeys in a week and determine why some drivers use more power than others even though they run the same routes.

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If test data determines that some drivers stop and start more frequently or brake harder than others, the drivers could be taught to better use trains’ regenerative braking technology, which captures the energy expended by trains as they slow down. They can then re-use the power, improve energy efficiency and reduce a train’s carbon emissions. Chennai Metro Rail in India estimates that with regenerative braking, each train can generate nearly 1,900 kWh, or 30 percent of the energy consumed. Thus, by saving 30 percent of power needs, Chennai Metro Rail says their trains are cutting down carbon emissions as they reduce dependency on power supplied from fossil fuels. That’s a big savings, both for Chennai Metro and for the environment.

Although it will still take the rest of this decade to make a more complete transition to electric, many rail carriers around the world have been on this track for at least the past few years. I think it’s safe to say that people can expect electric trains to become much more mainstream around the world by 2025.  Couple that with increased use of digital technologies and analytics, and our industry stands to make great strides on transforming railroads into modern carbon-neutral companies.

The Digitalization of Trains

digitalization of Trains

Rail systems are finally making the digital transformation everybody’s been talking about for several years.

In the United Kingdom, for example, the Thameslink now runs 24 trains an hour – an increase of 50 percent in its capacity compared to years past. Making this possible took a lot of work on the back-end. Rail carriers consolidated their control centers and built modern, computerized facilities that leverage data analytics to develop intelligence about on-time performance, delays, and overall ridership per time-of-day and season.

Rail carriers are also deploying digital enterprise asset management (EAM) systems to reduce maintenance time and improve overall productivity. These systems precisely target what needs repairs and provide an immediate and accurate status of rail stock and parts to maintenance crews. Digital EAM technology can also monitor an inventory of trains in rail yards more efficiently, ensuring more predictive maintenance as opposed to simply repairing trains when they break down.

Rail companies have also invested in sleek electric trains that run faster, with fewer carbon emissions, and are easier for drivers to manage. Regenerative braking technology, which captures the energy expended by trains as they slow down and reuses it, not only delivers a smoother ride – through fewer stops and starts – but improves energy efficiencies and further reduces pollution.

Mobile ticketing and more

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Digital technologies also offer major benefits to passengers, such as mobile ticketing, the ability to leverage Alexa and other digital assistants for train schedules and weather forecasts, and automatic refunds when trains are late or offline.

The results have been impressive. The UK’s Office of Rail and Road reports that rail passenger journeys in Great Britain in 2018-19 reached a record high of 1.759 billion. They increased by 3 percent compared to the previous year, driven by a 3.9 percent increase in the London and South East sector. Total passenger revenue growth also hit 10.3 billion pounds, its highest revenue since 2014-2015. Of course, increased ridership can be attributed to a number of factors, including evolving consumer attitudes toward rail’s eco-friendly advantages or time and cost savings compared to car travel, but it’s clear that digital is making traveling by train easy, cost-effective and gentle on the environment.

Need for cybersecurity

Cyber Security for rail system

The shift to digital from paper-based systems requires that rail carriers take a much more focused look at their cybersecurity postures. They have to put in place security awareness programs for the rank-and-file staff and also communicate with passengers on ways to protect their digital identities as they purchase train tickets online and depend on their mobile phones to manage their busy travel schedules.

On the IT staff side, rail carriers need to put solid patch management programs in place so the back-end software runs securely and threat actors have fewer opportunities to inject malware. Most security experts will say that with a solid patch management program and basic security awareness around email phishing, organizations can prevent the vast majority of cyberattacks.

Full speed ahead

Rail system

While rail carriers have not moved as quickly into digital as airlines and rideshare companies such as Uber and Lyft, they have made some great progress.

As we head into the 2020s there’s really no turning back. Change comes slowly, but with investments the industry has made in back-end technology and analytics, mobile apps and faster electric trains, we’re about to turn the corner into the digital future.

Ways by which Digital Technologies might enhance the Rail Passenger Experience.

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Rail systems have taken a back seat to airlines when it comes to focusing on customers, but that’s changing. In the United Kingdom, for instance, Network Rail has had great success in becoming more responsive to passengers. Its Putting passengers first program decentralized services and functions, creating five regions, each with its own managing director responsible for delivering train performance across 14 routes. Digital technologies are an important part of the program. For example, Network Rail sends consistent and reliable train information directly to passengers via mobile messaging. In addition, Network Rail is now leveraging advanced analytics to enable staff to track and deploy rail assets as needed. It also uses analytics to keep trains running on time by supporting solutions that resolve adverse weather or environmental factors like leaves on the line.

Rail organizations are seeking to improve many other points of the passenger journey through innovative solutions. Delivering these digital technologies, of course, assumes that the rail system has invested in upgraded Wi-Fi and has plans to support the emerging 5G standard as wireless carriers roll it out.

Here are six ways digital technologies are improving the ride experience for passengers in the UK and around the world:

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1. More efficient ticketing. Digital technologies let rail customers identify the best time of day – such as off-peak times – for the most economical fare, and make their selection online or via mobile apps. While this may not necessarily help passengers who purchase a monthly pass, it can be helpful for workers who only need to report to the office two or three times a week, for parents traveling with small children or for a caregiver transporting an aging parent to a doctor’s appointment. Students on a tight budget also appreciate having access to information that can help them plan their travel time more efficiently and economically.

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2. Convenient refund service. Most commuter rail passengers tap in or out with a smartcard or smartphone. After they tap in and take their trip to work in the morning, the system can notify them via text or email during the day that there is a network disruption and that their return trip home will be delayed by 30 minutes. If it’s going to be a longer delay, the system can send passengers suggestions for alternate routes and give them a percentage-based credit to their account. If a passenger was planning a longer trip for a vacation, the system can credit the traveler with a full refund in the event the train was delayed or cancelled.

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3. Synchronized coffee and food services. The airlines have tied in services where travelers can order food or coffee to be ready for pickup when they arrive at destinations or make connections to another flight. These same types of services are becoming available to commuters. In England, for example, rail passengers can now have their coffee waiting for them when they arrive at the train station in London each morning. Or they may opt to preorder a quick snack at the station for their trip home at night.  These types of personalized convenient services are becoming very popular as people go about their busy daily activities.

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4. Digital assistants. Given the number of people who use Alexa, Google Assistant and smartphones with digital assistants, rail companies can now leverage those tools to reach customers. Commuters can query Alexa in the morning to find out if their train is on time, or get a quick weather report to know if they should take an umbrella. If they need to deviate from their normal pattern and go to a different location, they can query Alexa on the best prices and times for a round trip on that day.

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5. Mobile tickets. This may be the year that mobile ticketing becomes more mainstream around the world. For the past several years, commuters in the Boston area have been able to use their smartphones to purchase and show their tickets digitally. Another mobile ticketing project is now well under way in Japan, and this year there are plans in the UK to make it possible for rail commuters to use their ITSO (Integrated Transport Smartcard Organization) passes on mobile devices.

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6. Improved logistics and crowd control. Vastly improved communications make it possible to inform passengers if and when a train changes tracks. It can be inconvenient and annoying to wait for a train at one track and learn at the last minute – if at all – that the track has changed. This is particularly true for passengers who need special assistance, such as mothers with young children and strollers, or people in wheelchairs or on crutches. Instead of depending on older, often hard-to-hear PA systems, passengers can receive texts that inform them of the track change as soon as it’s known, giving them enough time to react and make their way to the new track.

Going digital improves the passenger experience, and it also makes the staff more efficient. As we head into the third decade of the 21st century, there’s no turning back. Rail systems need to go digital to stay viable to a generation of riders who simply expect these services and communications.

Liberation of Seaport from the Harbor

seaport

Seaborne trade, one of civilization’s oldest customs, has grown steadily over the last decade as global trade has flourished. The digital transformation of retail and wholesale business has revolutionized international commerce. But behind the point, click and order façade, logistics companies and transportation authorities are scrambling to manage demand for both speed and volume. At the same time national and international regulators are requiring seaports to mitigate the impact of congestion, pollution and other environmental effects created by crowded ports.

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Seaports have become a focal point for improvement. While countries can build new roads to move more trucks or add tracks to carry more trains, seaports are different. Limited by geography and bounded by urban development, seaports in many countries are straining to manage the flow of goods. Ships are not only arriving more often, but they’re also bigger. Super max cargo ships can overwhelm port facilities by delivering tens of thousands of containers at once. Moving containers out by truck, one or two at a time is slow, adds to urban congestion and has an adverse environmental impact. Thousands of containers end up spending days, weeks or even months waiting to be picked up for transport inland. Compounding the issue is the need to perform customs inspections and clearance at the seaport.

To overcome these challenges, governments, shippers and port authorities are beginning to shift their perspective on seaports. Commerce has changed and so the port must change along with it. It’s time to liberate the port community from the harbor that established it, by redefining the essence of what a “port” is and does.

Government officials demand that all inbound and outbound ships are authorized at the seaport and that all paperwork and inspections are completed before cargo is removed from the seaport. This can result in waterside storage that leads to a backlog. If administrative tasks — reviewing paperwork, inspecting cargo, collecting taxes or duties – could be done inland, the “commercial port” could be freed from the harbor, provided that cargoes would remain intact and containers undisturbed and secure.

Digital transformation and the dry port

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Developing inland ports, also known as dry ports or freight villages, addresses some of the logistical issues and creates new opportunities. Inland ports can be built in areas unconstrained by geographic features that limit size or access. Shifting container storage to inland ports reduces the burden on geographically limited seaports, thereby increasing the volume of containers the port can handle. Inland ports also offer more efficient access for intermodal transport systems. And the reduction of overland traffic in and out of seaports substantially reduces environmental impact and creates new urban renewal and development opportunities.

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The digital transformation of the commercial port is the catalyst to using the inland port innovation to liberate the port community from the harbor.  The process of digitally transforming the seaport into a digital port happens in four steps. The first step is achieved by developing a controlled customs corridor: a secure, digitally monitored and managed route that ensures everything unloaded from a ship arrives in the same state at the inland port. The same applies to shipments consolidated at the inland port bound for ships leaving the seaport. This development would eliminate the need for seaports to store containers, freeing up critical space to expand port operations while reducing urban congestion.

The second step is to deploy a cloud-based intermodal appointment system that is intelligently aware of the status of cargo, the roads and rails, as well as both planned and unplanned events that might disrupt transportation. Providing truck, rail and maritime carriers with more precise information about cargo arrival and departure times would result in a major improvement to time-definite delivery. In addition, a system for managing pick-up appointments will greatly increase the efficiency of cargo movement between inland and sea ports. Lastly, drivers and trucks can be cleared ahead of time and parking spaces preassigned, reducing the paperwork to be completed and speeding the movement of trucks through the ports.

The third step is to virtualize and manage the dry port and seaport as one entity — The Commercial Port. Transportation hubs like airports operate as an ecosystem with multiple independent entities working as one. Similarly, seaports and inland ports need to operate as a single entity supported by an intermodal appointment system and controlled customs corridor, to ensure that both locations know exactly where cargo is located and coordinate its movement into and out of the ports.

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The fourth and last step is to automate and facilitate the ability of rail companies to efficiently shunt cargo between the seaport and inland port with minimal human interaction. For all the flexibility trucks offer in the movement of freight, the volume of cargo moving in and out of seaports calls for a solution that can handle a larger capacity with greater efficiency and lower environmental impact. The implementation of a smart rail cargo management system between the seaport and inland port reduces the negative aspects of truck traffic on the seaport, while applying the flexibility of trucks on the inland side. This makes best use of loading and unloading labor, as well as reduces the footprint of the port. The digital transformation of the commercial port returns the harbor to the city so it can be reclaimed for tourism, recreation and environmental stewardship.

The ancient Phoenicians and Greeks, builders of the first international seaport system, would surely be awed by today’s technologies and the scale of port operations. But the idea of increasing operational efficiencies of the port ecosystem through innovation and cooperation is something they would readily grasp. After all, good business is good business — in any age.

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