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A Quick Overview of Chatbot Development : Benefits and Drawbacks

Posted on 03/10/202011/06/2021 by Tushar

According to ComScore’s 2017 US Mobile App Report, users spend 90% of their mobile app time in their top 5 apps. Surprised? Well, more alarming is that nearly 50% of their time is spent on a single app, leaving 18% lesser time for the second and other three apps. This means that until and unless your app is the first or second most used application, there’s no way to get valuable users’ attention. But, is it so easy to become the first choice of the users? With Google, Facebook and Apple leading the market in terms of user engagement, this seems to be nearly impossible. What to do then? How to rise above these tech giants? Well, the answer to these questions is Chatbot.

Chatbot- The New Face of App Market

“The tech industry continues to undergo critical changes. The Websites replaced the desktop Operating system, mobile apps trumped over the websites and now, the Chatbots are all set to surpass mobile applications.”

Chatbots are becoming a hype in the tech industry! Also called Bots and Messaging bots, Chatbots are considered among the best ways to reach the customers and keep them hooked. As per our experts, chatbots with the help of messaging applications are providing newer opportunities to brands for user attraction and engagement. It is offering a promising future to the businesses, and in fact, is supposed to surpass mobile apps by the year 2020. So, what’s your plan now? Ready to invest in the technology used by popular companies like Hyatt, Spring and HealthTap? To make it easier to decide, here we are sharing the merits and demerits of Chatbot Development.

Benefits of Chatbot Development

Reach a Wider Customer Base

As the messaging applications are gaining huge momentum over social networks and other applications, a Chatbot built into a chat platform like Facebook Messenger can help you to reach a wider customer base across the globe.

Increased User engagement

Chatbots are usually text-driven, with images and unified gadgets. It enables the users to get all the information under the same roof, without going through the whole content. In short, the bots screen out the content users which to know and deliver to them in no time. With the help of Artificial Intelligence, Natural Language Processing and Machine Learning, the chatbots learns from the user’s behavior, previous interactions and offer customized services/products. Also, it keeps the vital details like name, address, credit details, etc. into its storage which implies the user need not to provide these information again and again. Apart from these, the Chatbots keep consulting the users like humans about their previous experience, which helps the customers get emotionally linked to the bot.

“According to Gartner’s report, 85% of user communications will be managed without human involvement by 2020.”

Round the Clock’ Customer Service

Another reason why businesses are looking ahead to shaping the future with bots is its potential for ‘round the clock’ customer service. This empowers the customers to communicate regarding any product/service even in the midnight and get a response immediately.

Faster & Customizable Facility

The websites take a few seconds or minutes to load, while the mobile apps consume your storage space. However, the chatbots loads instantaneously and do not ask for separate phone’s memory storage. Thus, they win the race as users prefer mobility solutions with faster loading time and lesser memory consumption.

Besides this, the bot provides a wider array of services- ranging from diagnosing your health to buying a gift to booking a flight ticket at the same platform. This is one of the prime reasons users love bots over the mobile apps.

No More Stress of App Downloads

One of the challenges faced by the companies is getting their app downloaded. According to a report, though the number of app downloads is going to exceed 197 billion by this year, the rate of app downloads in the developed countries like the USA is declining to zero. In such a scenario, a Chatbot can be the ultimate solution for you! A Chatbot is integrated within the messaging apps, and need not be downloaded for usage. That means, your targeted audience can take the perks of your chatbot without compromising with their phone’s storage.

Lower Development Cost

With Chatbot development, you can be available on all the mobile platforms and devices; you no more need to rely on platform-centric development resources. You need not spend weeks and months on developing an app or wait for approval from the app store. Also, building a chatbot is much faster and cheaper. According to our developers, a top-class Facebook bot can be built at about half the cost of a mobile application. Isn’t that amazing?

Limitations

Immature

There’s no exaggeration to the fact that the Chatbot is the fastest flourishing technology in the field of app development. But still, it is not mature enough to give tough competition to humans and mobile applications. According to the top mobile app development companies, the bots gain knowledge by the interactions and might need a human assistant to handle the situation when something goes wrong.

The very best example of this is Microsoft’s chatbot Tay which turned from human-loving bot to a racist freak within 24 hours.

Can Replace Promotional, Retail & Content-focused mobile apps only

Although there are millions of applications on the App Store, about 75% of revenue is driven by games. Various mobile app development agencies have integrated the gamification into the bots to attract the younger audience, but there’s still tough competition in the market. The applications like Prisma, Pokemon Go and MSQRD are still ranking on the top, proving that mobile apps are still in business.

Conclusion

Now, as you are familiar with the advantages and disadvantages of Chatbot development, take the right decision for your business. For any further query or get a bot for your business, contact us!

Various fascinating facts regarding some Internet tools

Posted on 30/09/202011/06/2021 by Tushar

INTRODUCTION

Can we imagine a day without Facebook or Google? Can any employee think of a day without Google-Drive or Dropbox?

It’s a technical world out there and we use all these tools to connect and know about everything under the sun. We use Facebook to learn about our friends, Google is our gateway to the internet and Dropbox is used for sharing and uploading files.

But no one tries to know about Facebook or Skype or Google and how they originated. So here’s a few interesting facts about some regularly used online tools.

1. GOOGLE

Google began in January 1996 as a research project by Larry Page and Sergey Brin when they were both PhD students at Stanford University in Stanford, California.

It was originally nicknamed “BackRub”. Eventually, they changed the name to Google, originating from a misspelling of the word “googol”, the number one followed by one hundred zeros.

After the company’s IPO in 2004, founders Sergey Brin and Larry Page and CEO Eric Schmidt requested that their base salary be cut to $1. Before 2004, Schmidt made $250,000 per year, and Page and Brin each received an annual salary of $150,000.

One interesting little tidbit about Google is that all new employees are called “Nooglers,” and are given a propeller beanie cap to wear on their first Friday.

2. DROPBOX

Did you know that the founder of Dropbox, Drew Houston, conceived the idea after repeatedly forgetting his USB flash drive while he was a student at MIT.

He founded Dropbox, Inc. in June 2007 and was officially launched at 2008’s TechCrunch50, an annual technology conference.

Dropbox has been named as the world’s fifth most valuable web startup after Facebook, Twitter, Zynga, and Groupon.

But Dropbox’s fast growth hasn’t always been smooth. It burst into China, only to find itself blocked by the Chinese government.

3. SKYPE

Skype’s original proposed name was Sky Peer-to Peer. It was founded in 2003 by Janus Friis from Denmark and Niklenstrom from Sweden.

Skype comes bundled with a mind-boggling number of exotic and unlikely locales and languages. Here are just a few of them….Arabic, Bulgarian, Catalan,
Chinese (Traditional and simplified), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Nepali, Norwegian, Polish, Portuguese (Brazilian and European), Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese.

Did you know that a Skype user can have local numbers in any country, with calls to the number charged at the same rate as calls to fixed lines in the country. The countries on this growing list are referred to collectively as the Skype.

4. FACEBOOK

Facemash is the original name of Facebook. Did you know that at first it was used to rank girls of Harvard University and the ranking was done only by the Harvard students?
It was founded on February 4, 2004 by Mark Zuckerberg with his college roommates and fellow Harvard University students Eduardo Saverin, Andrew McCollum, Dustin Moskovitz and Chris Hughes.

Did you that Al Pacino’s face was on the original Facebook homepage.
The “Social Network ” Movie based on the Facebook has won Four Golden Globes.
The founder Mark Zuckerberg is red-green colorblind, which means blue is the colour he can see best. No prizes for guessing why his favourite colour is the dominant palette for the Facebook site.

Moreover it is reportedly impossible to block Mark Zuckerberg on Facebook.

CONCLUSION

We are the children of a technological age and we have found streamlined ways of doing our everyday work by using hundreds of online tools. we use all these tools to connect. Today I have provided some tidbits of information about a few of them. So that when you use them next, you will be be better informed not just about the usage of the tool but also about the tool itself.

The Mobile App Industry’s Reaction to the Facebook Data Privacy Affair

Posted on 28/09/202011/06/2021 by Tushar

Facebook Data Breach affected over 87 Million Users in March this year and the days that followed are affecting the millions of mobile app development companies globally.

This is the story of what happened and how it continues to affect the mobile app development industry even days after the fire has settled.

Backstory of What Went Down with Facebook and 87 Million Users in March 2018

In the weekend of 17th March 2018, the news and uproar arose against Facebook when the news came out that the social media giant had been wrongly sending out personal user data to Cambridge Analytica, the political consultancy that worked on Trump 2016 election campaign. The case was not that of a hack, it was of not informing the users in black and white of what data is being shared to the third party apps that request access into not just users’ but also their friends’ Facebook profile.

The next few days were utilized by Facebook in large scale reputation management – accepting what happened heads on and making auditing of all third party apps, to see how they are using the user data, their action plan.

With the news of data breach having settled now, the restriction on mobile app developers who are accessing users’ Facebook profile remains.

The Direct Impact of Facebook Data Breach on Mobile App Development Companies, Globally

Following the day the data breach news broke out, Facebook has put all the third party apps that are associated with the social media platform under audit scrutiny. The brand is now going through all the apps analyzing what information they are taking and how they are using more minutely than before. This, in turn, resulted in Facebook banning over 200+ mobile apps.

Under its new data privacy statement, Facebook has put its foot down on the decision that it would be taking away the developer access from apps that are not being used by a user in over 3 months. Facebook also said that it is changing the login process in the next version as a system that would limit the access data to only the users’ name, profile picture, and email address. If the app needs any more access it will have to seek Facebook’s permission.

Also, Facebook has announced the new set of European Privacy controls, which highlights that users will now be asked to give permission if they wish to see an advertisement from the third party apps, giving the control of personalization to the end users.

Following this, doing targeting advertisement through Facebook has become a little difficult for the app developers. The app development companies that also handle the marketing efforts might have to start looking at other social media platform for app marketing opportunities.

What should be the next plan of action of the mobile app development companies

Incidents like these, like what happened when Uber got hacked or when PayPal was hacked, end up giving a direct negative blow to the app development industry, with Facebook incident, it’s no different.

The biggest impact that mobile apps that give login access through Facebook have faced is a decline in the login rate emerging because of the lost user trust into how their data will be used.

As mobile app development companies, it has become our responsibility to ensure that we have a framework in place where the exact detail of how the information is being used is specified to the users. We will have to make conscious efforts to only take in that information that the app actually need to function.

As for asking for viewing friends’ profile for marketing goes, apps should look at other ways to extend their user base at the back of one user. They should make use of another marketing medium like discounts on sharing the app or sharing the recent purchase on Facebook to take the word out.

Going a little in-depth in the technical side, here are the things that a mobile application will not be able to do with Facebook bringing major changes, rather restrictions in the access that its API is giving –

1. Related to Login

Users will no more be able to publish anything on Facebook through the business’s mobile application.
Apps asking for following information will have to go through a strict security check before the permission is given – Users’ Friends, events, likes, group, photo, post, video, and tagged places.
Apps will no more be able to get following information through users’ Facebook login – religion, politics, relationship, friend list, education, work, about me, and activity preferences like music, book, movie, etc.

2. Related to Facebook Events

Apps will no more get following information – attending, declined, comment, feed, interested, no reply, photos, posts, videos, and comments.
Companies can no longer post operation on maybe, interested, attending, or declined edges.

3. Related to Friends

Facebook has removed the following social contexts – Friends who like, Friends tagged at, music friends heard, videos friends watched.
Mutual Friends API is not available anymore
Apps’ right to invite friends will be returned with an empty data set.

4. Related to Tags

Apps will no longer be able to get access to photo, video, or post of the non-app users who have been tagged by the app users on Facebook.
Apps will no longer be able to view users’ tagged places
Apps will no longer get to see the detail of friends users tag on posts or photos/videos.

5. Related to User Information

Apps will no longer be able to get any user information related to – About, Education, Friend List, Interest, Political Inclination, Religion, Relationship, Website, and Work.

Now that you, as a business that is on mobile using the Facebook API, know what all restriction you will be facing following the Facebook new data privacy new guidelines, let us look at the solution that you have.

The only solution that you have left with amidst all the restriction and scrutiny is changing your business model.

You will have to find other ways to get users’ information beside relying on Facebook for it. Plus, your app layout should be clear enough for the time when Facebook scrutinizes it for the rightful intent behind collection of user information.

In short, if you want to continue using Facebook as a mode of getting user data you will have to be your intention known and even then, it is time to expand your advertisement mode and not rely on just platform.

How Artificial Intelligence is Transforming the Mobile Economy

Posted on 20/09/202011/06/2021 by Tushar

Artificial Intelligence is continuing to be a buzzword in the market. Everyone is discussing over virtual assistants, chatbots and self-driving cars, and are putting their ideas and thoughts around it. It has become one of the highest searched topics on the Internet, with the involvement of various reputed entities across the globe investing their time, efforts and money into the technology. According to the latest report, Alphabet put around $30 billion for unleashing AI technology, while Baidu has invested nearly $20 billion in the technology last year. Not just this, the China government is also focusing on AI development with the perspective of controlling the future cornerstone innovation. With all these things into consideration, it can be easily said that the business world is progressively turning towards Artificial Intelligence, and we will see various significant changes in the industrial world in 2018. While AI is bringing the next revolution in various business verticals, including healthcare, finance, education and travel, the most significant change is in the mobile economy. The technology is disrupting the mobile app industry, paving a new way to meet the users’ expectation and reap the benefits of app development.

Curious to know how will AI transform the mobile market?

Here are the 7 ways AI is Reforming the Mobile App Industry in Terms of User Engagement and Developer App Revenue

1. Better Conversational Experience

Artificial Intelligence is filling the gap between the consumers and brands. The technology, in the form of Chatbots, is offering exceptional conversational experience to the customers. It is not only managing multiple clients at a time but is also proving to be the right solution for satisfying their needs with personalized products/services. According to a survey, 95% of smartphone users feel that customer service has been improved with the inception of chatbots. Another survey revealed that 15% of users have communicated with a bot in the past 12 months, while 35% of customers wish to see more companies investing in chatbot development. In addition to these, it has been expected that 80% of businesses will employ bots by 2020.

This clearly defines that AI/Chatbots are here to stay for a long, and disrupt the market in a positive way.

2. App Personalization

By integrating AI into their mobile apps, developers and brands are able to facilitate personalized experience to their users.

Apps will trace the user’s location and provide location-based results automatically; the user need not enter the location every time. Secondly, the technology will let the brands gather in-detailed information about customers via different means, such as online traffic, mobile devices, PoS machines, etc. The collected data along with the recorded user behavior will be further used to provide personalized results. This will improve the user retention rates. Besides, the mobile applications will let the user enjoy exceptional services without making many efforts. For example, Starbucks AI-powered app, My Starbucks Barista allow customers to place an order by just speaking the product they want.

On a larger scale, AI will revamp the search algorithm, shifting focus to richer contextual and personalized app experience.

3. Seamless Search Experience

AI is streamlining the user experience by empowering them to make their searches not only via text but also through images and voice. In fact, the technology is also enabling them to make searches in their natural language. This has taken the mobile app experience to the next level, by making it necessary for the app developers to integrate image recognition, voice recognition, and app localization features into their mobile apps.

4. Onboard Experience and Gamification

Nearly 25% of app users never return to the app after the first try. To minimize these numbers, app developers are turning towards AI. The technological effort understands human psychology and enables the UI/UX designers to design accordingly. It prevents users from memorizing all the details by securely storing with it, which indicates AI is enhancing the app usability. Besides, it let the users have access to various in-app gestures, which turns their app experience to be more enticing.

5. Improved App Security

AI technology will cater the biggest concern of mobile app developers, i.e, security. With parallel technologies like Predictive Analysis and Machine learning, the technology will help in making predictions related to app security and vulnerability levels. The technology will keep an eye on the user behavior pattern and alert is anything suspicious is found. Not only this, the technology will also recommend or implement changes to improve the security of the app. It will also introduce new ways of logging into/out of the mobile application.

In addition to evaluating and implementing improvements in the security mechanism, the Artificial Intelligence technology will also let the app developers find potential security “holes” and “backdoors”, reducing the risk of intruder attack by employing these security leakage points.

6. Enhanced App Marketing

Not only the app development and engagement, the Artificial Intelligence will also refine the app marketing scenario. The AI-enabled machines and apps study the market trends and user behavioral pattern to provide real-time, detailed demographics. By this, these machines and apps not only cut down the efforts of marketers in gathering data but also reduces the chances of an error. By serving with real-time data, the technology enables the marketers to make marketing strategies with a futuristic approach. This improves the conversion rates and sales.

According to a Gartner Research, 30% of companies will employ AI for sales by 2020, which defines investing in AI to be the need of the hour.

7. AI and IoT

AI is also playing a pivotal role in the growth of IoT. The technology enables the connected devices to collect real-time data and take a decision on their own. In other words, AI-powered mobile apps empower connected devices to learn from the information exchange pattern and act accordingly.

According to statistics, there will be more than 50 billion connected devices by the year 2020, which means a higher demand for AI apps to control these devices.

Artificial Intelligence technology is slowly and gradually revamping the mobile economy with its potential to collect real-time data, understand human emotions and provide a personalized experience. And now, with the announcement of AI chips in the 5G smartphones, the future of the mobile economy is going to be more intelligent and interesting.

Elements That Are Making Your Food Technical: AI, AR, and VR

Posted on 16/09/202010/06/2021 by Tushar

The Ways Artificial Intelligence and Augmented, Virtual Reality Are Impacting the Food and Beverage Industry are too many and too omnipresent to ignore. From inside the kitchen/ store to the food production chain, the three technologies have found their place right at the center of the industry.

While in one restaurant, diners are analysing their calorie count that has come attached with their order using Augmented Reality, on the other side Food brands are using AI based chatbots to send out messages to users according to their eating behaviour.

Although, it’ll be difficult to find case studies on the exact implication of the three disruptive technologies in the industry, but here are the use cases of Augmented Reality, Artificial Intelligence, and Virtual Reality that have started surfacing over time.

In this article, we will talk about how the industry is transforming with the advent of the technologies.

Let us first look at the implications of Augmented Reality and Virtual Reality in the modern F&B industry

1. Educate Diners of Nutritional Components

With the help of Augmented Reality, restaurants can give their diners a detailed information of the ingredients and their corresponding nutritional value, which is present in the dish that they have ordered.

Using Virtual Reality, restaurants can also create a virtual chef and introduce him to the diners as they look at how their food is prepared in action.

2. Adding Gamification Elements to the Waiting Time

The long waiting time once the food order has been placed, is one of the biggest turn off points for a diner. In fact, it is also the number one reason behind diners not coming to the restaurant twice. To solve the non returning customer issue, restaurants have started introducing the power of virtual reality in their everyday process.

As customers wait for their order, they can join the kitchen and become a sous chef, or they can take a deep dive in the oceans with seals and dolphins in the ocean themed restaurant, all through the advancement of virtual reality.

Also, while the customers wait, Augmented Reality game where they have to look for hidden spoons on the table or count the cherries in the dish can be introduced.

3. Making Chefs, Bartenders, and Waiters More Skilled

With the help of Virtual Reality, Food and Beverage industry would be able to elevate the learning process. The technology can be used to impart skills related to anything – making impressions on cappuccino, carrying four plates at a time to diner’s table, and the art of mixing showman’s skills into bartending.

Real life simulation of tasks using Virtual Reality would lower both learning time and on the job mistakes.

While Augmented Reality and Virtual Reality are more focussed on the experience part of the diners, Artificial Intelligence looks into the Food and Beverage system from the business or backend front.

Here are the ways Artificial Intelligence domain betters the Food industry –

1. Slash Food and Drink Production Cost

An AI system, which closely monitors the level of dirt on cooking equipment to make sure that they are clean, holds the power to save over £100m in UK food industry.

The AI system, which is being built by the Derbyshire-based Martec of Whitwell uses optical fluorescence imaging and ultrasonic sensing to measure the exact dirt levels present in the equipment. The AI system is expected to save over 20 – 50% of the cleaning time and energy that the food industry puts behind this part of the production chain.

2. Assortment Management

By studying the buying behaviour of local purchasers, Artificial Intelligence will help in better management of Food Shelves in the supermarket. By giving the owners detailed information on which product is most in-demand, in what quantity, and in what season, the businesses would be able to concentrate on specific items, while cutting down on filling of shelf space with those that are not in demand.

3. Planned Menu

By analysing the diners’ order request is not just your restaurant but also in those that they otherwise frequent, Artificial Intelligence will help you plan your menu according to diners food preferences. It would also give you an idea of their taste preferences, whether they like their food spicy or have a sweet tooth.

When broken down to a more atomic level, AI would also get you insights on diners’ food preference when there is a football match on or when they are nearing end of month with their salary level now standing at single or early double digits.

4. Lesser Food Wastage

The current Food and Beverage Industry is marked by a series of strict rules and policies related to food quality that is expected to be maintained in restaurants and fast food chain. The rules around quality of tomatoes that can go as slice in burger might lead to a lot of wastage in case they don’t meet the criteria.

With Artificial Intelligence, the actual expectation bar would be raised. The technology would give information on exactly what the users expect and the room they can work around when it comes to tomato slices size and french fries length.

5. Development of new Food Items

By reading the users’ reviews on what taste they are developing, what combination they would like to be introduced, and what they need as a blend of their health and taste preference, the world will start looking into more and more food items getting developed at the back of AI insights.

IntelligentX is one such brand that has developed a series of premium beers according to the users’ feedback collected with the help of AI, and so long the brand is seeing a huge success.

While these are just some of the ways Augmented Reality, Virtual Reality, and Artificial Intelligence hold the power to alter and revolutionize the Food and Beverage industry, the time to come will look into more application of the technologies.

Technology Trends to Watch in 2021 and Beyond

Posted on 15/09/202010/06/2021 by Tushar

There are some technology trends that fizz out over time and then there are the latest technology trends that stay on the sidelines and then gain traction after it either gets major funding or an industry suddenly integrates it in their process.

There are many such technologies that have already made their prominent mark in the previous years and are only a few more advances away from becoming mainstream. These technologies are the ones that we have listed as the latest and upcoming and latest technologies that would be setting a global trend in the coming years.

Without further ado, here are the ten technology trends for the future years –

1. Artificial Intelligence

Artificial Intelligence (AI) is constantly making its place in the list of top tech trends since quite some years. It has found a place in the future technology trends 2021 technology predictions as well.

AI is already known for its superiority in image and speech recognition, voice assistants, navigation apps, automation, and whatnot.

In the artificial intelligence trends 2021, we hope to see tremendous demand and rapid development of AI and modern industrial automation technology. As manufacturing and supply chains are getting back to full activity, labor shortage will turn into a serious issue. Automation with the assistance of AI, robotics and IoT will be a key solution to operate manufacturing.

Other than that AI development companies will be utilizing AI further to analyze interactions to decide basic underlying influences and insights to predict demand for services such as healthcare sector empowering specialists to make better choices about resource use, and to identify the changing ways of customer behavior by dissecting data in near real-time, driving incomes and improving customized experiences.

Its present-day tasks of enabling computers to read (studying messages and reports), see (through facial recognition), listen (by enabling Amazon Echo to answer your command), speak (Siri being able to give you an answer), and even record emotions (through affective computing), will help AI become a technology that no longer needs human intervention to aid its learning. The mass usage of AI in the world is leading to its adoption in a number of sectors: Customer Experience, Designing, Healthcare, Fintech.

2. Voice search

The trending technologies in 2021 will remain incomplete without voice search technology. The time is long gone when the only relation between voice and technology was to talk using our mobile devices. The importance of voice search in today’s time cannot be ignored, as this emerging technology trends 2021 uses speech recognition to identify what a user is saying with high accuracy. As a reply, it delivers the message to the user through voice.

While Google Action SDK and Integration of Siri into apps have already acquainted us with the power of voice in conducting everyday tasks, the applications have still remained very limited. But the future that it has set for itself, has placed voice based applications in the list of top technologies in 2021.

The near future with a set of upcoming new tech trends will find itself conducting more operations with a voice command. In only a matter of time, every device that we have surrounded ourselves with will be able to function and perform actions with a command of our voice. Mixed with Natural Language Processing, AI, and Machine Learning with voice-based applications will find a greater place in users’ everyday activities.

3. Natural language processing

In a year or two, Chatbots would have reached their market potential, with the majority of the businesses employing them to redefine their customer engagement policies. However, the new technology in software development would reach a whole different level through the integration of Natural Language Processing (NLP).

Presently NLP is broadly utilized in financial marketing. It shares a thorough insight into market sentiments, tender delays and closings, and obtains data from huge repositories.

The requirement for a semantic search is another top tech trend to affect NLP in 2021. This search would draw both NLP and NLU (Natural Language Understanding) requiring a granular perception of the central thoughts contained inside the text.

E-retailers would utilize NLP and Machine Learning methods to build customer engagement, analyze their browsing patterns and shopping trends.

A report by Business Insider predicts that the chatbot market which was worth $2.6 billion in 2019 will reach US$9.4 billion by 2024.

4. Blockchain

The rate at which Blockchain is growing has placed it at a pivotal point in the list of latest trends in technology. While prevalent with cryptocurrencies currently, the world will see its mass adoption in the coming years, and Blockchain technology trends will definitely stay here.

Cryptocurrencies, the important Blockchain element, will also find itself divided in a number of currencies and would be floated in the market just like fiat currencies. People who are currently unaware of what Blockchain and Cryptocurrencies are and where they can spend them, will start doing their everyday transactions with them. The future will see Blockchain development solution being explored beyond cryptocurrencies.

In 2021, the technology will scale with updates and better implementations of smart contracts. When it comes to securely exchanging data, the updates to Blockchain tech may mean that it can be used whenever and wherever there is a case of secure, immutable data exchange. For that people can opt for companies like blockchain development company in USA to avail the benefit of this technology.

According to reports by Markets and Markets, the global blockchain market size is expected to grow from USD 3.0 billion in 2020 to USD 39.7 billion by 2025, at an impressive CAGR of 67.3% during 2020–2025.

5. Internet of Things

Internet of Things (IoT) has been finding itself in the list of latest app development trends 2021. Our homes that already have a series of smart products such as TVs, water heaters, microwaves, yoga mats, and the voice-enabled personal assistants like Amazon echo, etc., will find a series of new entries in only a matter of time.

The Internet of Things is the future, and has facilitated devices such as home appliances, cars and much more to be connected to and exchange data over the Internet. The IoT technology trend enables better security, efficient decision making for businesses as information is collected and analyzed through the internet. It is said to provide predictive maintenance, speed up medical care, improve customer service, and offer various benefits in the coming future.

According to Statista Forecasts, around 50 billion of IoT devices will be in use around the world, creating a massive web of interconnected devices spanning everything from smartphones to kitchen appliances.

6. Edge computing

One of the least talked about but one of the latest upcoming technologies will take the center stage the day IoT becomes a mainstream technology. While businesses are presently working comfortably in their Cloud setup, things are going to change pretty soon with edge computing.

Edge computing supports computation and data storage together on the collection device, inplace of depending on one major location that can be miles away.

It is a computing element where everything from – information processing, content collection, and delivery etc. are situated close to the source of information. Latency and connectivity challenges, bandwidth restrictions, and higher functionality are some of the benefits that get embedded at the edge of the source.

To be a part of the future technology trends enterprises should start using edge based design patterns in the infrastructure architectures, especially in those that come with notable IoT elements. For achieving this, the starting point can use edge-specific and co-location networking abilities.

Being a prominent part of a new technology, we with our IoT app development company are expected to witness increased attention being paid to edge computing for enabling intelligent networks, in which the connected devices will be performing the necessary analytics right at the location and would use the results for performing the specific actions. It will all happen within a few milliseconds, as compared to a few hundred milliseconds – the time it takes today with cloud computing. The promise that edge computing comes with, makes it an important addition in the top 10 new technology trends.

7. Predictive & personalized medicine

Innovation is pushing the healthcare sector forward at a growing rate. The potential to get information about an individual’s lifestyle from a smartwatch (like Samsung, Apple Watch, Fitbit, etc.) is giving healthcare professionals the ability to forecast and even treat possible medical issues before a patient even has any symptoms.

When it comes to treating these patients, this technology trend will help doctors prescribe more personalized medicine, often referred to as predictive medicine. The info-driven understanding of how useful some treatments are on people will boost the healthcare market forward in 2021.

With regards to treating the patients, this technology trend will assist doctors in prescribing personalized medication, generally known predictive medicine. The data driven comprehension of how helpful treatments are on individuals will support the medical services market in the coming years.

Reports from Juniper Research reveal that wearables, including health trackers and remote patient monitoring devices, will be the must haves in delivering healthcare with the forecasted annual spend of $20 billion on these devices by 2023.

8. 5G

The 2021 technology predictions show that the world in the coming years will be under the spell of fast internet connection and all the various perks that come attached with it.

5g will find its place in the market very soon, bringing with itself benefits such as high internet speed, lower latency, and higher capacities.

The benefits would make it possible for autonomous vehicles and wireless VR to work with minimal technical hesitancies. The benefit of 5G would be two-fold. Not only would it enrich the user experience by offering higher data rates when we talk by VR or AR, but it will also be much safer, which is where the latency point comes in.

But just how fast would 5G be? It is anticipated that when it takes 26 hours for a movie to download in a 3G network, in 5G the time would reduce to 3.6 seconds.

9. Facial recognition

Your face will become the ideal technology partner by 2020. What started with iPhone X with its face ID will be taken ahead by a number of industries who would now be using your face for a series of different applications.

From the present ability to unlock your phone just by looking at it, the latest technology in facial recognition will allow you to unlock your house and car, which would be connected with the internet. In the future it is said that an individual would be able to withdraw money from the ATM using nothing but your face.

10. Automation

Automation has moved ahead from its involvement in the production lines. There are a number of ways automation will create its presence around us by becoming one the most awaited technologies.

From packaging juice boxes to delivering pizza in self-driving vehicles, automation is fast climbing the food chain from doing routine tasks to a lot more complex, decision-making tasks.

Mixed with Robotics, Machine Learning, and Artificial Intelligence, processes across multiple industries like Food and Beverage, Medical, and Customer Service will become further streamlined and automated by the time future hits our doors.

So here were the latest technology trends that will see the mass adoption in the future years. Are you ready for them?

The Three Technology Entrants That Will Additionally Redefine the World in the Upcoming Years

1. Big data

With the ever growing amount of interaction between machines and humans, the devices that we carry with us every waking hour have become a massive repository of data. Data that is waiting to be converted into meaningful information and insight for businesses to use for offering better service.

2. AR/VR

If there is anything that Pokémon Go has taught us it is that users are very open to the idea of losing the sense of their reality for a good time in the virtual world. Taking the cue from the interest that Pokémon Go managed to create, a number of business models have come up in a number of different industries like Healthcare, Retail, and Education etc. focusing on giving the users a chance to introduce fiction in their daily life and find something of value at the back of the whole experience. That’s why AR VR app development company like us help the clients to achieve their technological goals.

3. Chatbots

It has already been established that Chatbots are shaping the business growth story by making business available 24*7. The coming years will find the conversion magnet becoming more personal and intelligent with the power of machine learning and predictive analytics technologies.

Frequently Asked Questions

Q. Which technology is best in future?

Artificial Intelligence in the best technology for the future. The technology, with its potential to mimic human brain, has offered a myriad of opportunities/functionalities to different business verticals, such as Real Estate, Healthcare, Education, Travel, Finance, and more.

Q. What are future technology trends?

While there are various technologies that exist in the market and will continue to disrupt the market, here are a few that are newly entering the market and are poised to bring transformation:-

5G technology
Edge Computing
Prescriptive Analysis

Mobility integration and risk management challenge in healthcare

Posted on 13/09/202010/06/2021 by Tushar

Providing mobility to busy clinicians is increasingly recognized as an essential part of delivering care to patients. There are, however, issues regarding development, integration, and security that need to be overcome.

Consideration must be given to the user interface. If it isn’t intuitive and user-friendly, adoption will be lower, and an investment in a solution that is not adequately used is wasted. In addition to a focus on usability, the organization must prepare clinicians for any workflow changes mobility will bring about and provide the right support and training to ensure a high level of adoption.

It’s also important to consider integration with legacy systems. Developers will need to ensure that the solution works with the various healthcare systems of record employed by the organization. That raises some interesting questions about whether current systems need to be updated to integrate with the solution. Will the mobile solution allow for bi-directional flow of information? And if that’s made possible, what is the source of truth for information?

For example, while speaking to a patient’s spouse, a doctor might find out that the patient has an allergy to peanuts. But there’s no information in the system indicating any allergy. It should be possible to update the patient’s records in real-time so other clinicians can immediately see that information. Conversely, clinicians’ access should be limited to their function. For example, nurses should have the right to view and administer medication information but not to prescribe medication (other than those approved by their registration and qualification).

Fast Healthcare Interoperability Resources (FHIR) standards are driving a new level of data interoperability and aggregation, enabling records to be provided to mobile users in real-time. But, organizations will have to look at their underlying systems of record, not just mobility.

Risk management

As healthcare organizations prepare to embrace mobility, it will be important to ensure that corporate policy is addressed governing access to patient data — where, when, and by whom. The right governance structures need to be in place for implementation to ensure that organizations adhere to policies about how patient information is accessed and how records are tracked with mobility.

A breach of patient data would be a serious issue. One way to guard against that might be to implement secure sign-in options such as multifactor sign-in and biometric login. But that does require the device to support such functions as facial recognition software and/or fingerprint readers.

While organizations might worry about the loss or theft of a device, there are fairly simple ways to address this. For example, it’s possible to enable mobile access without storing data on the device. And even if data is on the device, it should be encrypted when stored, sent, or received to prevent interference or misuse. Device and application profiles can also enable data to be wiped from the device remotely or enable the device to be locked or formatted to prevent further use.

Preparing for mobility

Clinicians want mobility and while challenges exist, there are many ways to overcome them. Ultimately, mobility allows clinicians to access records and data in real-time and to send important patient information back into the systems of record in real-time.

Mobility has been successfully implemented in other industries and in some digitally advanced healthcare organizations. The objective should be to allow mobility to become commonplace to improve healthcare workflow and enhance patient care.

Mobility stack up-ROI weight against overall healthcare outcomes

Posted on 13/09/202010/06/2021 by Tushar

There is growing evidence that mobility brings significant benefits to clinicians. However, some of the common sticking points with any new technology are cost and choosing the right solution for the organization.

Let’s start by assessing the financial factors or return on investment (ROI) and what approach to mobile makes the most sense.

There’s a cost to making mobility a reality and healthcare organizations must weigh up whether the investment will yield the returns expected. However, the ROI on mobility should be looked at from higher level, one that affects the healthcare institution and even healthcare overall. One of the purposes of mobility is it improves data availability, which in turn should result in fewer unnecessary tests and treatments and less delay. If a hospital isn’t doing unnecessary tests, this not only reduces costs but potentially frees up beds sooner for the next patient. Mobility also enables workflow efficiencies and ensures more accurate information is available as and when required, improving clinical care and reducing readmissions.

It should also be remembered that most facilities have a budget for technology advancements, so rather than thinking about mobility as an additional cost, it should be considered as part of the overall package of advancing the organization’s technology capabilities.

What investment makes most sense?

If an investment is considered worthwhile, the next question is, what or which mobile solution should organizations invest in and how will this decision be made?

The investment decision will depend on the size of the organization and its needs. For example, a hospital will have a different mobile focus than a community organization. Decision-makers need to ask what will make the biggest difference to a mobile workforce and enable them to achieve better and more efficient workflow, 24/7. The advantage of mobile is it allows users to access information without being deskbound.

Before choosing the solution, it’s important to first identify the problems that need to be solved and pick a solution that best fits the users’ needs, within the confines of the organization’s budget. Thought should also be given to the longer-term needs of the organization, such as the expansion of telehealth services and hospital-in-the-home capabilities.

Does BYOD make sense?

There’s also the cost of the hardware to consider. Will the hospital or healthcare organization be supplying the device or will clinicians be encouraged to bring their own device (BYOD)? How will mobility work with the health facility’s current internet services? Are WiFi speeds and connectivity suitable for mobility?

It seems likely that this will become the preferred option for several reasons: Most clinicians have their own mobile devices and people typically are more comfortable using technologies they are familiar with. Furthermore, they typically upgrade more often than an organization might, and BYOD delivers a cost reduction to the organization.

While healthcare facilities may relinquish some security and control with BYOD, there are new alternatives and solutions. Devices are increasingly offering dual SIM compatibility and dual user profiles, which means clinicians can use a different SIM at work to the one they use privately. And the organization can implement greater controls over work-based SIMs/profiles. It’s also not difficult to block certain sites and applications when a device works off the organization’s WiFi. Mobile application management tools now have a host of features to support a BYOD model compared to the traditional mobile device management tools.

One concern might be that users won’t update their devices as often as is required for solution updates. This can easily be addressed with version control. Yes, that means those who aren’t willing to upgrade won’t have access, but data integrity should never be compromised. A flexible way to address the situation of users not wanting to use their own device or upgrade it as needed is to provide a bank of corporate facility devices that can be used on a day-to-day basis.

As with any new technology approach, there are always barriers, but in the long run the benefits to clinician efficiency and progressive care of patients is to enable mobility.

Dynamic nature of work- Digitally Transforming

Posted on 12/09/202010/06/2021 by Tushar

Long-anticipated, digital transformation is redefining jobs and roles. Digital technologies have transcended simple process acceleration and are deconstructing our old notions about work and the workplace.

Multiple gigs instead of one role

Mobile technologies in particular have catalyzed the development of the gig economy. What constitutes a job, who is an employee, and how work gets done is being completely reshuffled by the ability to work anytime, anywhere — because the digital workplace doesn’t recognize physical or occupational boundaries.

In this new gig model, one person is no longer constrained to one role. An employee can wear many hats and be involved in activities that span many roles; much of the work that gets done is accomplished by teams who switch roles and tasks seamlessly. Collaboration happens intuitively and digitally across corporate, physical and geographical boundaries. As workers exercise more independence and pick jobs they’re truly interested in, businesses can focus resources and investments and gain the flexibility to contract with specialists as needed.

Center of innovation and change

Here’s another difference: The workplace is becoming an important center of innovation and changes through vehicles like crowdsourcing and cross-corporation collaboration. Employees want companies to rethink how they manage and reward employees. Companies that understand the digital workplace have learned to embrace those employees who are interested in change and technology and to adopt them as beta customers to accelerate innovation. Early adopters can help companies spot new use cases, products and technologies that can have broad application in the enterprise.

Crowdsourced help

These trends and others have given IT organizations a lot to think about. IT can choose to stay the course with traditional policies and approaches, but this likely won’t end well. Today’s users won’t think twice about bypassing IT in favor of preferred devices and channels. Crowdsourced assistance is maturing and becoming more common. In the IT support space, for example, users are more likely to Google the answer to a problem — or contact a friend — than to wait for the company’s help desk to respond.

To prevent the inevitable friction between IT and users — and ultimately shadow IT, information silos, and productivity loss — IT should embrace crowdsourced help and introduce curation and knowledge management processes to ensure the correct answer is easy to find and productive help aligns with IT governance.

For example, gamification has been successfully used to reward good assistance and encourage participation from anyone with valuable experience. Whether in the form of badges, leaderboards, or points, employees are encouraged to help each other. An employee-run forum for technical support can award points to those employees who help others resolve their issues and close support tickets. Whether using points received for great help or awards based on the number of resolutions, a contributor can spend their reward in the company store.

Showing users their usage patterns can shape behaviors as well. A dashboard that details the number of Skype minutes a user consumed (encouraged) versus more expensive conference bridge minutes (discouraged) is a simple way to guide users toward the tools that are the most efficient and effective.

The workplace has changed, and with it, worker expectations. To get all the benefits from the new innovation-driven workplace, IT needs to offer employees the experience they expect or face the wrath of a digital mob.

User Adoption for a Chat Support Channel

Posted on 11/09/202010/06/2021 by Tushar

In general, chat adoption rates are still not as strong as clients would like. Those who simply built a chat option with the expectation that user would adopt it by themselves are seeing between 7% to 12% of their volume via chat.

Most of these organizations are doing nothing to promote chat as a support channel, assuming that users would gravitate to chat as many of them already have in their personal lives. That’s a mistake because, when it comes to social behavior adoption patterns, it is important to realize that users do not behave the same way in the workplace as in their private lives. User who would potentially prefer chatting will fall back to calling the service desk if that is what most of their coworkers do. After all, one of our strongest drivers as human beings is our desire to fit in amongst our group of peers. The weight that the old adage “When in Rome, Do as the Romans Do” has in our decision-making is often underestimated.

The key, then, to overcome adoption barriers, is to find ways to modify the behavior of a small percentage of the population – enough that the social trend starts to pull the rest toward the new desired behavior. (This is why group subscriptions to gyms are often more successful than individual promotions). Studies by Alex Pentland and the MIT MediaLab suggest that the frequency of contact and level of trust between the individuals is much more important than the pure number of people pushing the adoption of new behavior. One of their research studies found that user adoption of a new tool (a company social network in this case) was almost guaranteed if the user received at least three invitations from their trusted peers in a short period of time.

So, what does it take to specifically increase the chat channel adoption? Here are a few approaches:

Promote it. Remind users not only that the chat support channel exists, but that it’s good. (You should, of course, also make sure that it actually is a good service.)
Identify service advocates within the user community. Make them part of the promotion of the new channel and reward them for getting people to use the service. This can generate a domino effect, helping the social trend accelerate over time.
Make chat very accessible and easy to use. If picking up the phone on my desk is faster or easier, nothing will make me stop that behavior when I have an urgent issue. So, instead of giving chat the usual set of barriers — accessible only through a service portal that requires you to open a browser, find the URL, log in with credentials you may not remember, find the button on the page, provide basic info all before getting in a queue — why not allow direct access to support on a medium where users already chat, like Skype? This way, you tap into the built-in mental pattern that tools like Skype generate in our brains (I need to talk to someone, so I look for them in Skype, I chat with them).
Add innovative features that can make chat more appealing. For instance, AI virtual agents and automated translation would make service available 24×7 while improving quality, speed and accuracy.
Expose users to metrics on their personal contact behavior to incentivize the new behavior. For example, a campaign that makes them feel “out of touch” with the social norm can help. Instead of telling them “you should chat” or “chat is great,” it’s better to tell them “most users in your department chat with the service desk as the first channel” or “80% of your peers found chat more effective at resolving IT issues.”

With these recommendations, voluntary adoption of chat can increase from those averages around 10% to those around 20% or 25%. And as virtual assistant technology becomes more available, embedding a chat function within a Skype or Microsoft Teams environment becomes a more viable option. These virtual assistants contain a good library of responses built into an AI engine and will greatly enhance usability.

As things continue to evolve, many contact channel policies will change. We expect to see a day when all IT issues are first sent to the virtual agent before trying any other channel. Some companies may not even make other channels readily available to users. Instead, built-in integrations with a virtual assistant could enable users to request a chat with a live agent as a secondary option, or automatically log a ticket without human interaction. When paired with automated translation services, this will result in a smooth, seamless “chat-first” channel, and radically change how we think about global service desks in the future.